Frequently Asked Questions
What is PuppyPack?
PuppyPack is a dog subscription service that sends hand picked treats and toys directly to your door every month based on your pups profile! Each month, you will receive a box of 5 items, including toys, treats and accessories!
How can I sign up?
To sign up, simply head on over to our homepage and press ‘Get Started’, fill out the form and after you’ve done that, just choose your subscription and you’re good to go!
How does the subscription service work?
For monthly subscriptions, you will be charged $35 each month and we will continue to charge your card until you cancel your subscription. No commitment. You must cancel your subscription 7 days before the end of the month to not be charged for the following month.
We do not offer full or partial refunds or returns for our subscriptions. You can cancel your subscription at anytime.
Each PuppyPack comes with 5 items every month! You will get a mixture of toys, treats and accessories depending on your pups profile. Each item is different every month, so your furry friends will never get bored! All toys are hand picked by our team and customized to you. All doggy treats are sourced from the USA and Canada.
How do I cancel my subscription?
Cancelling your monthly subscription is easy! First, sign in to your account at the top right corner of the screen. Then, under your account details, there will be a button that says ‘Cancel Subscription’. Press the button and accept your cancellation, That’s it!
Do you ship Internationally?
Yes, we ship to Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Free shiping in the contiguous USA and 10$ to Canada. We charge $15 for international orders.
When Can I Expect My PuppyPack?
For USA subscribers, your first box will ship within 1-3 days of placing your order and will arrive in about 2-4 days. Following boxes will ship on the 15th of each month. For international subscribers, your first box will also ship within 1-3 days and will arrive within 7-10 days.
What if i have 2 pups?
If you want a PuppyPack and have 2 dogs, first, fill out your dogs info and proceed to checkout and finish your order. Once you do this, go back to the homepage and press get started, enter your 2nd pups info and proceed to checkout.
When will I be Billed?
Upon sign up, you will be charged immediately and on the 7th of the month thereafter. You are able to cancel your subscription at anytime.